Vehicle Lease Management Limited – Terms & Conditions

1. About Us

Vehicle Lease Management Limited (“we”, “us”, “our”) is a credit broker, not a lender.

We are authorised and regulated by the Financial Conduct Authority (“FCA”) for credit-related regulated activities. Not all activities undertaken by us are regulated by the FCA.

  • FCA Firm Reference Number: 664666
  • Registered & Trading Address: 5 Cambrian Close, Camberley, Surrey, GU15 3LD
  • Company Number: 08451008
  • VAT Number: 163563405
  • Website: www.vlmleasing.co.uk
  • Telephone: 01980 731112

You can verify our FCA authorisation at www.fca.org.uk/register.

2. Our Role as a Credit Broker

We act as an independent credit broker and work with a selected panel of lenders. We do not offer finance from lenders outside of this panel.

We may receive commission, fees or other remuneration from lenders for introducing business. The amount of commission may vary depending on the lender and product selected and may affect the total amount you pay. Further details are available upon request for agreements regulated by the FCA.

We do not accept business from third-party brokers or introducers.

3. Website Information, Financial Promotions & Advertising

  • Prices displayed do not constitute an offer and are subject to change.
  • Images are for illustration purposes only.
  • Business Contract Hire prices exclude VAT.
  • Personal Contract Hire prices include VAT at the prevailing rate.
  • All finance is subject to status and credit approval.
  • Prices may change due to manufacturer pricing or funding costs.
  • To confirm pricing validity, a full written quotation must be requested.
  • Errors and omissions excepted (E&OE).

4. Quotations

All quotations are provided in writing and are valid for the period stated. Quotations supersede any previous verbal or written indication of pricing.

5. Finance Applications

If you proceed, you will be required to complete a credit application and vehicle order form. Submission authorises the proposed funder to conduct credit and identity checks.

Pre-contract information will be provided, detailing the finance provider, agreement structure, and key contractual obligations. You should read all documentation carefully before proceeding.

6. Vehicle Orders

No vehicle will be ordered until:

  • Finance is formally approved
  • Identification checks are complete
  • A signed vehicle order is received

Estimated delivery dates are indicative only and not guaranteed.

By signing the vehicle order, you authorise Vehicle Lease Management Limited to place the vehicle order on your behalf. The vehicle order is not a finance agreement. The finance agreement commences upon delivery of the vehicle.

Your statutory consumer rights are unaffected.

7. Changes to Orders

Once a vehicle order is signed, changes can only be made via a written amendment. Changes may arise due to:

  • Manufacturer price increases
  • Taxation changes (e.g. VAT, VED)
  • Manufacturer specification changes

We will notify you as soon as reasonably possible of any such changes.

8. Finance Agreements

Finance agreements are fixed term with fixed mileage and rentals. Early termination, excess mileage, damage beyond fair wear and tear, or missed servicing may result in additional charges.

It is your responsibility to:

  • Maintain the vehicle in line with the agreement
  • Ensure servicing requirements are met
  • Return the vehicle on time and in acceptable condition

Missed payments may affect your credit rating and could result in vehicle repossession and debt recovery action.

9. Delivery

Delivery will not be arranged until all finance documentation is completed and any cooling-off period has expired.

Vehicles are delivered by the supplying dealer. Evidence of insurance is usually required prior to delivery.

We do not guarantee the title, quality, or performance of any vehicle but will liaise with relevant parties where issues arise.

10. Fees & Charges

Customers are charged an arrangement fee of £250 + VAT, payable once finance documents are approved and prior to delivery.

No additional broker fees are charged by us during the contract term. Some funders may charge administrative fees — details available upon request.

11. Cancellation

You may cancel your order in writing by emailing sales@vlmleasing.co.uk.

  • No cancellation fee applies prior to the vehicle being built.
  • Cancellation after build commencement may incur supplier charges.
  • Cancellation will cancel both the vehicle order and associated finance agreement.
  • Arrangement fees are non-refundable once finance approval has been obtained.

We reserve the right to cancel this agreement if you materially breach its terms.

12. Complaints

If you wish to make a complaint, please contact us directly or refer to our complaint’s procedure available on our website.

13. Data Protection & Privacy

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

Personal information is used for:

  • Providing requested services
  • Credit assessment and fraud prevention
  • Ongoing account administration
  • Regulatory compliance

We may share information with lenders, insurers, credit reference agencies, and fraud prevention agencies as required.

Telephone calls may be recorded for training and monitoring purposes.

You have the right to access, correct, or request deletion of your personal data where applicable.