Vehicle Lease Management Ltd is committed to ensuring that the principle of treating customers fairly is applied responsibly and with integrity throughout all aspects of our day-to-day business.

In practical terms we aim to ensure:

  • Our dealings are Orderly, Professional, Well mannered & Inviting, providing a pleasant environment for our customers.
  • We have an industry leading sales process that provides a highly efficient, effective and simplified sales experience.
  • The products and services we offer are suited to our customers, competitively priced and presented in an easy to understand manner.
  • Our carefully selected business partners are committed to our principle of treating customers fairly.

Our treating customers fairly policy is to ensure that we all achieve the following:

  • Being friendly, helpful, well-mannered and courteous.
  • Listening to our customer’s requirements and understand their needs.
  • Providing accurate and relevant information in a clear and concise manner that is not misleading.
  • Assisting wherever possible at all times.
  • Honouring the promises we make.

Our overall aim is to ensure that all customers are entirely satisfied with all aspects of communication with the company before, during and after delivery of the car.

Wherever possible, we will act upon customer feedback and management information to develop and improve the company’s processes and procedures with the aim of exceeding the expectations of our customers